This position will report into the Manager, Accounts Receivable, responsible for customer invoicing, cash collections and cash applications, unapplied cash and other AR activities including month-end activities, customer account reconciliations and delivering against agreed SLA's and KPI's; identifying any issues when they occur, working with internal and external stakeholders to provide excellent service to Davies Group internal and external customers.
In addition to core AR responsibilities, the Lead Associate/Senior Lead Associate will provide day-to-day guidance and support to team members, monitor workload distribution, review team performance, and act as the first point of escalation for complex customer and process-related issues.
Key Responsibilities
Accurately enter and submit customer invoices into multiple third-party billing and payment portals
Review and validate invoice details, including pricing, taxes, and required supporting documentation
Monitor invoice status within portals to ensure timely processing and acceptance
Reconcile portal submitted invoices against internal billing systems
Research and resolve invoice rejections, discrepancies, short payments, and deductions
Working with the billing teams to ensure billing matches customer receipts and resolving any discrepancies
Manage collections activity related to portal billing, including following up on outstanding invoices
Matching customer payments against billing and accurate, timely resolution of problems related to discrepancies
Identifying and resolving all unidentified cash and unapplied cash balances communicate with portal support teams to resolve billing and payment issues Maintain accurate documentation of billing activity, recons, and collections efforts
Ensure compliance with customer billing requirements and portal specific submission guidelines
Ensure that debtors accounts are reconciled, and receipts processing adhere to the respective control framework & approval protocols in place
Delivering excellent support to customers, employees, and other internal contacts
Ensure timely processing of all AR activities to support accounts closing Reconcile customer statements to Davies records in the ERP system, highlighting any identified discrepancies and following up
Any other suitable task not listed above, if necessary
Support month-end, quarter-end, and year-end close activities.
Monitor team queues and workload to ensure SLA and KPI adherence
Review and validate critical transactions processed by team members
Act as the first point of escalation for complex AR, billing, and collection issues
Prepare and analyze AR reports, aging reports, cash application metrics, and management dashboards
Drive reduction of aged debt and improve collection effectiveness.
Identify process improvement and automation opportunities to enhance efficiency and controls
Support internal and external audits and ensure compliance with company policies
Provide training, guidance, and coaching to team members and support knowledge sharing
Assist the Manager in governance reviews, stakeholder meetings, and operational planning
Build strong relationships with internal stakeholders and external customers to ensure excellent delivery service
Perform any other duties or projects as assigned by management
Skills, Knowledge and Expertise
Minimum 5-10 years' experience in Accounts Receivable
Previously worked in a shared services environment
Advanced MS Office Excel skills
Masters/Bachelors degree in Commerce, Accounting, Finance or related
Knowledge of financial accounting, process, and systems. Good working knowledge and experience of ERP's
Strong analytical and problem-solving skills. Analytical Thinking - acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships & linkages between processes
Demonstrable ability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
Ability to set clear priorities and objectives
Relevant experience of at least 5 years working in Accounts Receivable within a shared services environment
Excellent working knowledge of Microsoft Excel including lookups, pivot tables, sumif (s) /countif (s), etc
Excellent written and verbal English language communication skills, ability to articulate complex information
Attention to detail, and accurate fact-based interpretation
